Effective Date: September 2026

Welcome to KitabMela.com Store. By accessing or using KitabMela.com (the “Website”), placing an order, or purchasing any product from us, you agree to be bound by these Terms of Use.

If you do not agree with any part of these Terms, please do not use the Website or place an order.

1. About KitabMela.com Store

KitabMela.com Store is an online bookstore offering Urdu novels, Islamic books, history and biography books, children’s books, educational resources, book series, bundles, and other reading materials.

Our aim is to provide customers in Pakistan and internationally with an easy and reliable way to discover and purchase books.

2. Eligibility

By using this Website, you confirm that:

  • The information you provide to us is accurate and complete.
  • You are legally capable of entering into an agreement under applicable law.
  • You will use the Website only for lawful purposes.
  • You will not misuse, disrupt, or attempt to gain unauthorized access to any part of the Website.

If you are placing an order on behalf of another person, you confirm that you have their permission to provide their information and place the order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the Website are accurate.

However:

  • Product colors and images may vary slightly depending on your device or screen.
  • Book editions, covers, publishers, printing quality, and availability may change without prior notice.
  • Minor differences between the product image and the physical product do not necessarily constitute a defect.
  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

We also reserve the right to discontinue any product or modify product availability without prior notice.

4. Prices and Discounts

All prices displayed on the Website are subject to change without prior notice.

Discounts, promotional offers, bundle prices, and special deals may be available for a limited period and may be subject to specific conditions.

We reserve the right to:

  • Change product prices.
  • End or modify promotional offers.
  • Correct pricing errors.
  • Cancel an order where a product has been listed at an incorrect price due to a technical or human error.

If an order is affected by a significant pricing error, we may contact you before processing the order.

5. Placing an Order

When you place an order through the Website, you are making a request to purchase the selected products.

An order is not considered finally accepted until it has been confirmed by KitabMela.com Store.

We may contact you through phone, WhatsApp, email, or other available contact information to verify your order.

We reserve the right to refuse or cancel an order where:

  • The requested product is unavailable.
  • The information provided by the customer is incomplete or incorrect.
  • Payment cannot be verified.
  • We suspect fraudulent or unauthorized activity.
  • There is an obvious pricing or technical error.
  • Delivery to the provided address is not possible.

6. Customer Information

You are responsible for providing correct information when placing an order, including:

  • Full name
  • Phone number
  • Email address, where applicable
  • Complete delivery address
  • City and postal information, where applicable
  • Any other information required to process your order

KitabMela.com Store will not be responsible for delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete information provided by the customer.

Our handling of personal information is explained in our Privacy Policy.

7. Payment

We may provide different payment methods, including payment methods displayed on the Website at the time of purchase.

Available payment methods may include:

  • Cash on Delivery, where available
  • JazzCash
  • Easypaisa
  • Bank Transfer
  • Other payment methods introduced by KitabMela.com Store

Payment instructions must be followed accurately.

For bank transfer or other advance-payment orders, the order may not be processed until the payment has been verified.

8. Shipping and Delivery

We deliver orders to locations supported by our delivery services.

Delivery times may vary depending on:

  • Customer location
  • Product availability
  • Courier service
  • Weather and other unforeseen circumstances
  • Public holidays
  • International shipping requirements

Any delivery time displayed on the Website is an estimated timeframe and not necessarily a guaranteed delivery date.

For international orders, shipping charges, customs duties, taxes, or other charges may apply according to the destination country and applicable laws.

Customers are responsible for any applicable customs duties or taxes unless otherwise stated by KitabMela.com Store.

Please refer to our Shipping Policy for additional information.

9. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return / Refund Policy.

Customers should review that policy before placing an order.

Products may only be eligible for return or exchange where the conditions specified in our Return / Refund Policy are satisfied.

We reserve the right to refuse returns or refunds that do not meet the applicable requirements.

10. Order Cancellation

A customer may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

For Cash on Delivery orders, repeated refusal or non-acceptance of confirmed orders may result in restrictions on future COD orders.

11. Intellectual Property

Unless otherwise stated, the Website and its contents, including:

  • Website design
  • Logos
  • Text
  • Product descriptions
  • Graphics
  • Images
  • Page layouts
  • Original written content
  • Other materials

are owned by or licensed to KitabMela.com Store or their respective rights holders.

You may access and use the Website for personal and lawful shopping purposes.

You must not, without prior written permission:

  • Copy substantial portions of Website content.
  • Republish Website content.
  • Sell or commercially exploit Website content.
  • Reproduce our original materials for commercial purposes.
  • Use our branding or logo in a way that suggests unauthorized affiliation or endorsement.

12. Copyright Complaints

KitabMela.com respects intellectual property rights.

If you believe that any material displayed on our Website infringes your copyright or other intellectual property rights, please contact us with sufficient information to identify the material and your rights in it.

We will review legitimate complaints and take appropriate action where necessary.

13. Third-Party Links

The Website may contain links to third-party websites, services, publishers, payment providers, courier services, or other external resources.

These links are provided for convenience.

KitabMela.com Store does not necessarily control or endorse third-party websites and is not responsible for their content, availability, security, privacy practices, or policies.

You should review the terms and privacy policies of third-party websites before using their services.

14. Website Availability

We make reasonable efforts to keep the Website available and functioning properly.

However, we do not guarantee that:

  • The Website will always be available.
  • The Website will be free from technical errors.
  • All products will always be in stock.
  • Website content will always be completely accurate or up to date.
  • The Website will be free from viruses or other harmful technical elements.

We may temporarily suspend or modify the Website for maintenance, updates, security, or other operational reasons.

15. Prohibited Use

You agree not to use the Website to:

  • Commit or facilitate unlawful activity.
  • Submit false or misleading information.
  • Attempt unauthorized access to our systems.
  • Interfere with Website security or functionality.
  • Use automated systems to scrape or collect Website data without permission.
  • Place fraudulent or unauthorized orders.
  • Abuse promotional offers.
  • Introduce malicious software or harmful code.
  • Infringe the rights of KitabMela.com or any third party.

We reserve the right to restrict or terminate access to users who violate these Terms.

16. Limitation of Liability

To the maximum extent permitted by applicable law, KitabMela.com Store shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website or purchase of products.

This may include losses resulting from:

  • Website interruptions
  • Delivery delays caused by third parties
  • Incorrect information supplied by customers
  • Events outside our reasonable control
  • Third-party websites or services
  • Unauthorized use of customer accounts caused by the customer’s failure to protect their information

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

Kitab Dost Store shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, epidemics, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, courier disruptions, or other unforeseen events.

18. Changes to These Terms

We may update or modify these Terms of Use from time to time.

Any updated version will be posted on this page with a revised effective date.

Your continued use of the Website after changes are posted means that you accept the updated Terms.

19. Governing Law

These Terms of Use shall be interpreted and governed in accordance with the applicable laws of Pakistan.

Any disputes relating to the Website, orders, products, or these Terms shall be subject to the applicable jurisdiction of Pakistan.

20. Contact Us

If you have any questions, complaints, or concerns regarding these Terms of Use, orders, or our services, please contact us:

KitabMela.com Store
Website: KitabMela.com
Email: contact@kitabmela.com
WhatsApp: +92 307 2395447

Related Policies

For complete information, customers should also review:

  • Privacy Policy
  • Shipping Policy
  • Return / Refund Policy
  • Delivery Charges

Last Updated: September 1, 2026